Privacy Policy

Information We Collect

• Contact details you provide, such as your email address.
• Account and order details, including purchased products, checkout status, and download activity.
• Support messages you send to us.
• Basic technical information such as browser type, device information, IP address, and site usage events.

How We Use Information

We use information to process orders, deliver digital downloads, provide customer support, maintain account and order records, prevent fraud or abuse, improve the storefront, and meet operational, tax, compliance, or legal obligations.

Payments

Checkout and payments may be handled by third-party commerce and payment providers, including Lemon Squeezy. These providers may process payment, tax, fraud, receipt, refund, and chargeback information. We do not store full payment card details on our storefront.

Service Providers

We may share limited information with service providers that help us operate the store, including payment processing, commerce operations, hosting, database, file storage, email delivery, analytics, customer support, fraud prevention, and security services.

Analytics

We may use privacy-focused analytics tools, such as Umami, to understand site usage, traffic sources, page performance, and customer interactions. Analytics information helps us improve the storefront and product experience.

Cookies and Local Storage

The site may use cookies or local storage for checkout, authentication, security, preferences, analytics, favorites, cart state, and order delivery. You can control cookies through your browser settings, though some features may not work correctly if storage is disabled.

Retention

We keep order, account, download, and support records for as long as needed to provide downloads, support customers, prevent fraud, and satisfy operational, tax, compliance, or legal requirements.

Your Choices

You may request access, correction, or deletion of personal information where applicable by contacting us. Some records may need to be retained for legitimate business, security, tax, compliance, or legal reasons.

International Processing

We and our service providers may process and store information in the United States and other countries where our providers operate. Privacy protections may differ from those in your country or region.

Children

Our storefront is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

Contact

Privacy questions can be sent to roomora.art@rockhammerlabs.com.