Refund Policy

Digital Delivery

Roomora sells digital downloadable products, including printable wall art, Frame TV art, and related digital decor files. No physical item is shipped. Once a file or download link has been made available and accessed, the order is generally final.

When We May Help

Contact us within 14 days of purchase if you believe there was a problem with your order, such as duplicate checkout, failed delivery, corrupted or inaccessible files, incorrect files delivered, or an unauthorized transaction.

Replacement Files

If a file is missing, damaged, corrupted, inaccessible, or technically incorrect, we may provide a corrected replacement file before considering a refund.

Not Usually Refundable

• Orders where files were successfully delivered and accessed.
• Accidental purchases after checkout completion, once files have been delivered or accessed.
• Customers expecting a physical item when the product page states it is a digital download.
• Printing issues caused by paper, printer settings, ink, lab processing, frame choice, or color variation between screens and prints.
• Inability to use a file due to local software, device, printer, or print provider limitations.

Review Process

We review refund requests in good faith and may ask for additional information to help resolve the issue. Approved refunds may be processed by our commerce provider, including Lemon Squeezy, and timing may depend on the payment method or provider.

How to Request Help

Sign in to My Orders and use the help link on your order, or email roomora.art@rockhammerlabs.com with your order email, product name, purchase date, and a short description of the issue.